How to lodge a complaint
What to prepare, how to submit it, and what happens at each stage.
Before you start
Set out what to have ready: dates, names, the body concerned, and any letters or receipts.
How to lodge
Describe the routes — the online portal, by telephone, and in person at a zonal office.
What happens next
Set out the stages and the time the Commission aims to take at each.
What it costs
State plainly that the Commission charges nothing at any stage.
Last reviewed 15 September 2026