1 Step 1 of 8
Receive
Complaints against public bodies and officers are received in writing, by telephone, in person at any office, and confidentially without a name. Every one is written down and given a reference.
Make a complaintMandate and Powers
What the Commission is empowered to do, and the limits of those powers.
The mandate of the commission is to promote administrative justice, transparency, and accountability across Taraba State by effectively receiving and resolving public complaints, mediating disputes, investigating cases of corruption, mismanagement and misappropriation of public funds and administrative injustice, conducting public education, providing professional advisory services and ensuring seamless processing of information request. Creation of digital portal for secure, faster handling of complaint.
The sequence
What happens to a complaint
What the Commission does with a complaint, from the day it arrives to the day its outcome is published.
2 Step 2 of 8
Examine
Each complaint is assessed against the enabling Law: whether the matter falls to the Commission, what is already established, and what must be found out.
What we can look into3 Step 3 of 8
Investigate
The Commission examines records, requires the production of documents, and takes evidence from those concerned. Findings rest on evidence, not on assertion.
4 Step 4 of 8
Resolve or refer
Where a matter can be settled between a citizen and a public body, it is. Where it cannot, the Commission directs a remedy or refers the case onward.
5 Step 5 of 8
Prosecute
Where the evidence discloses an offence, the Commission prepares the case and pursues prosecution through the appropriate authority. An investigation that ends in a report and nothing else deters no one.
6 Step 6 of 8
Recover
Public money and property found to have been diverted are traced and their recovery pursued, so that what was taken is returned to the people of Taraba State rather than merely recorded as lost.
What has been recovered7 Step 7 of 8
Report
Outcomes are published. The Commission accounts for what it received, what it resolved, and how long it took — including where it fell short.
Complaint statistics8 Step 8 of 8
Prevent and educate
The Commission studies how public bodies work, recommends changes that close the openings corruption depends on, and explains to citizens how and where to report.
Our activitiesLast reviewed 7 October 2026